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Public Transport

Taking a customer centred design approach to public transport

Designing a public transport system to meet the customers’ wants and needs.

Toi Āria is engaged by the Greater Wellington Regional Council to undertake a series of Public Transport workshops with various sectors of the population: Students, working adults, retirees, off peak travellers and many other groups.

This work set out to understand the customer needs and expectations about public transport information, travel needs, expectations and obstacles, as well as the expectations around public transport payment.

As part of GWRC’s commitment to being a more customer-centred organisation, this project took a customer-centred design approach to ensure it designs services people want.

To meet the challenge Toi Āria developed…

 
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GROW WAITAHA

After the earthquakes, rather than rebuilding the 124 damaged schools there was an opportunity to look ahead and construct innovative physical environments that enable future-focused education for all learners and their communities.

Grow Waitaha, initiated by the Ministry of Education, is a partnership between the Ministry, iwi, schools and their communities, and four providers, including Toi Āria.

 

E-SUBMISSIONS AND E-PETITIONS

When the Office of the Clerk of the House of Representatives was exploring ideas for electronic petitions to Parliament they turned to Toi Āria to help develop initial concepts.